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FAQ
What Can We Help With?
Document Printing
At Standard Photo, all our stores offers document printing services, except for Singapore Colour Centre outlet. Kindly view our locations here.
Yes, upon scanning your document, it will be to converted to JPEG/PDF format.
We encourage customers to store their files in the following devices:
- USB ThumbDrive
- Handphone
**An additional $2 administrative charge will be applied, if you were to opt for email transfer option.**
We have a small handling fee when using our computer to retrieve documents and photos from email or cloud storage, as it takes a bit of extra time and care. This fee helps us keep the terminal running smoothly, kind of like a small charge for bags at a store. To save on this, feel free to bring your files on a USB drive for easy access!
Passport Photo
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If you do not see the email in a few minutes, please check your “junk mail” folder or “spam” folder.
However, if you are still unable to locate the photos, please contact us here.
For Singapore passports, you will receive 6 hard copy print-outs. Whereas, for all other countries, you will receive 4 hard copy print-outs.
Yes, we do! There will be an additional $5 on top of the regular passport photo taking charges.
Please contact us here if you would like to enquire further or make a booking at any of our outlets.
Yes, simply provide us with the required dimensions and we will handle the rest!
Please contact us here if you have any further enquiries.
Photo Prints
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Depending on the number of photos and factors like store traffic and staff availability, your photos are typically ready within 3 to 5 hours on the same day.
We encourage customers to store their files in the following devices:
- USB ThumbDrive
- Handphone
**An additional $2 administrative charge will be applied, if you were to opt for the email transfer option.**
We have a small handling fee when using our computer to retrieve documents and photos from email or cloud storage, as it takes a bit of extra time and care. This fee helps us keep the terminal running smoothly, kind of like a small charge for bags at a store. To save on this, feel free to bring your files on a USB drive for easy access!
Motion Prints
2 images can be used for each Motion Print.
Yes, for the best results, a close-up photo without a white background works best.
The set includes a Motion print in premium black frame, neatly wrapped in black packaging with silk white ribbons.
You may personalize a heartfelt note to your loved ones too.
We encourage customers to store their images in the following devices:
- USB ThumbDrive
- Handphone
**An additional $2 administrative charge will be applied, if you were to opt for the email transfer option.**
We have a small handling fee when using our computer to retrieve documents and photos from email or cloud storage, as it takes a bit of extra time and care. This fee helps us keep the terminal running smoothly, kind of like a small charge for bags at a store. To save on this, feel free to bring your files on a USB drive for easy access!
Film Processing
Visit any of our outlets here to develop your films.
We develop C-41 and B&W films in 35mm, 110 and 120 formats. This includes all the disposable cameras that use 35mm films.
Yes, though customers should be aware that image quality may be compromised and optimal results cannot be guaranteed.
Yes, old films can be scanned regardless of when they were processed. Customers can bring their old negatives or slides to our stores for high-quality digitization.
The price of Film Processing and Scanning starts from $14.
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At all retail outlets, customers can purchase a $10 Film Processing and Scanning Card.
It is a special promotion for customers to pre-purchase film processing and scanning services at any of our retail outlets. This card is valid for 6 months from the date of purchase, offering flexibility and convenience for customers to use the service within the given period.
To validate the promotion and proceed with film development, customers must keep their receipt and present both the receipt and the Film Processing Card at the time of service.
Customers have the following options for receiving their digital files:
- Google Drive Link
- Personal Thumbdrive
- CD
*Please note that additional charges may apply.
Google Drive is a cloud storage platform used for sharing files. We will create a new shared folder for each customer and send a link to their email address provided. It is important for customers to ensure that their email address is accurate.
Files will be stored in Google Drive for 1 month. After this period, the files will be permanently deleted with no option for retrieval. Kindly ensure to save the files within this timeframe and back them up on multiple platforms if needed.
2 working days after receiving the soft copies, film rolls can be collected at the outlet where the payment was made. Uncollected film rolls will be discarded after 1 month.
HQ Outlets:
- Normal Service: Customers will receive their digital copies within 1-2 working days via a Google Drive link sent to their emails.
- Express Service: Available exclusively at HQ, Customers will receive their digital copies via email on the same day by 6pm as long as the film rolls are submitted before 3pm.
Other Outlets:
- Normal Service: Customers will receive their digital copies within 3 working days via a Google Drive link sent to their emails.
*Note: For collection of film rolls, customers may return to the respective outlet where they deposited their film roll after 2 working days from receiving the email.)
It seems we may have received an incorrect contact number or email address from you. Kindly reach out to us here.
There are various reasons a film may turn out blank. In such cases, the store will provide a refund and an explanation. For scanning services, only the scanning fee will be refunded and the customer will be charged only for the processing.
Negatives will be held for 1 month, after which any uncollected negatives will be properly discarded. However, if customers are unable to collect within this timeframe, they are encouraged to call and inform our staff for a specified collection date.
No, unfortunately our stores do not offer shipping for the negatives.
Please inform us when you submit your film. Extra care will be taken and restoration or quality scanning options will be provided where possible.
Customers are encouraged to bring it to our stores. Our staff will assist in identifying it, before confirming if the film can be processed. Proper advice on the best available options will be given.
Yes, our staff are happy to provide tips and recommendations.
2 scanning resolution options are provided:
- 4 Base Scan (1050×1800 pixels): Standard option recommended for uploading online, archiving on devices or making prints up to 6R (6x8”).
- 16 Base Scan (2000×3000 pixels): Suitable for large-format prints up to S12R (12x18”).
Yes, customers can contact us here for more details.
Studio
Our studio is open from Monday to Sunday, from 11am to 5pm. Booking is subjected to availability.
Note: For Flash n Dash Package, it is available:
- From Sunday to Thursday: 10am to 6pm
- Friday & Saturday: 12pm to 8pm
Yes, we offer Basic and Deluxe packages at a discounted rate for all our studio packages.
Special Deal: Flash n Dash ($10) - 4 mins B&W Photoshoot, 1 Photo Strip & 2 Keychains with unlimited beads for decorations
A typical photoshoot session offered in our packages lasts for 30 mins, and additional 15 mins for your photo selection. We highly recommend you to add on time extension of 30 mins for $20 (subjected to availability).
Note: Flash n Dash Package includes 4 minutes photoshoot session and 2 minutes photo selection.
Book your session online by selecting your preferred studio and time slot. Arrive at our studio at the scheduled time and our staff will be happy to guide you.
We recommend you to research pose inspirations before your session to maximize your time. Consider your desired background color and match your clothes accordingly.
For colored backdrops, choose neutral colors for easy matching or try out complementary colors. Avoid the same or similar shades as the backdrop to prevent blending in.
For Black and White studio sessions, the main background will be grey (white for Flash n Dash Package). Hence, light-colored clothing will create a soft look while dark-colored clothing will create rich contrast.
For a cohesive look, wear all light or all dark; avoid pairing light tops with dark bottoms or vice versa. Patterned clothing can add character, but stick to small prints for a cleaner look. Textured clothing (silk, corduroy, leather) will create different vibes.
Yes, you are welcome to bring your own props to personalize your photoshoot. Just ensure they are appropriate and safe to use in our studio space.
Currently, we do not offer hair and makeup services. Hence, we recommend arriving with your hair and makeup done!
Yes, pets are welcome in all our studio sessions (except Corporate Studio and Flash n Dash package), at an additional cost of $20 each pet.
No, there is no limit to the number of pets you can bring. However, we recommend having at least one person per pet to help manage them and ensure a smooth, enjoyable photoshoot experience.
We recommend bringing your pet's favorite treats, toys, water and a blanket or bed to help them feel at ease. Begin with simple, comfortable poses, such as sitting or standing next to you, and gradually move to more complex poses as your pet relaxes. Interact with your pet naturally by cuddling, playing, and engaging with them to capture genuine moments. Use noises to elicit different reactions, such as head tilts or happy expressions, for a variety of adorable shots.
For studio sessions, we recommend up to 10 people to ensure everyone has enough space and time for photos. Though we do accommodate for larger groups. Please contact us here to discuss options and availability.
Note: For Flash n Dash Package, it'd be up to 5 pax.
For B&W, Color, Pet & Flash n Dash Studios: Our staff will ensure the self-photoshoot setup is ready for use, offer some tips at the beginning and provide assistance if needed.
For Corporate session: A professional photographer will guide you throughout the session, so be rest assured!
For Color, Pet & Corporate Studios, We offer 6 main background colors for you to choose from: Black, Grey, White, Pink, Blue, Purple. Exclusively for corporate studio, different colored backgrounds can be edited to your desired color for an additional $5.
For Flash n Dash Package, default background is white.
Yes, for all studio services except Flash n Dash Package, you can switch backdrops with staff assistance, subjected to time availability. We recommend considering a time extension of an additional 30 mins for $20 so that you can have sufficient time for your preferred backdrops.
You will be able to receive your photos on the same day as your shoot. For custom collectible items, it would typically take 3-5 working days to complete. Once ready, you can receive them by self collection (free) or home delivery (additional $5).
For Flash n Dash Package, you will be able to receive all photos/add-ons on the same day as your shoot, unless otherwise specified.
Yes, you can choose to add-on on the day of your shoot. You can view more details in our Studio Packages!
Alternatively, you may simply enquire through our instagram DM (@standardphotostudio) or here!
You will receive your photos as soft copies (via your email) or hard copies (e.g. Single photo and 4-in-1 collage) on the spot. We also offer various other printing services and add-ons, which you can inquire about during your session.
For Flash n Dash Package, you will receive your hard copy photo strips and keychains on the spot.
If you anticipate being late, please contact us here or via Instagram DM (@standardphotostudio) as soon as possible. Depending on our schedule, we may be able to adjust your session time, but this is not guaranteed.
Please contact us here or via Instagram DM (@standardphotostudio) as soon as possible if you need to reschedule your session. Rescheduling policies and any potential fees will be discussed based on the timing and availability.
For all Studio Services except Flash n Dash Package, we recommend booking your photoshoot session at least one week in advance to ensure availability, especially during peak period.